FAQ'S

💗 ABOUT OUR BRANDS

What brands are part of our shop?

Our website features multiple unique brands and collections, including:

✨ Gifty Scoop
🕯️ Candelaria
🧴 One Skin Personal Care
🧢 Hey Boys
🎨 Workshops & Creative Experiences

Each brand offers its own unique products and experiences, all available in one place.

Gifty Scoop

💗 1. What is the Happy Scoop?

The Happy Scoop is a fun mystery experience where each bead represents a real item added to your order. Each scoop includes 18–24 beads + 1 capsule gift, guaranteeing 20 total items. Every scoop is unique and filled with cute, aesthetic, and useful products.

🌸 2. What does the Mini Scoop include?

The Mini Scoop comes with 6–10 beads, which means 6–10 items. It’s perfect for first-time customers, small gifts, or anyone wanting to try the experience.

💎 3. What is the Jewelry Scoop?

The Jewelry Scoop includes 10 jewelry bags plus 3–5 prize bags, for a total of 13–15 pieces. Items may include rings, earrings, bracelets, and necklaces — all curated for quality and aesthetic style.

🎀 4. What kind of products can I receive?

Depending on the scoop, you may receive:

  • gel pens, mini notebooks

  • lip balms, hand creams

  • keychains

  • cute accessories

  • hair clips

  • mini mirrors

  • stickers

  • self-care minis

  • jewelry pieces (Jewelry Scoop)

Each scoop is completely unique — no two orders are ever the same.

✨ 5. How do the beads work?

Each bead = 1 real item.
Example:
If your Happy Scoop pulls 20 beads → you receive 20 products.

⭐ 6. How do I know I will receive my items?

All scoops are prepared following a strict process to ensure accuracy.
If you purchase the Order Video Add-On, your entire scoop is recorded so you can see exactly what you received.

💗 7. Can I get a personalized video of my order?

Yes! For $5, we record your scoop from start to finish and show every bead and item selected.

🎁 8. Do you offer gift wrapping?

Yes! Cute gift wrapping is available as an add-on for $3.

📦 9. How long does shipping take?

Processing time: 1–3 business days
Estimated delivery:

  • Puerto Rico: 2–5 days

  • USA: 3–7 days

🌍 10. Do you ship internationally?

Currently, we ship only to Puerto Rico and the continental United States.

🔄 11. Do you accept returns or exchanges?

Due to the mystery nature of the product, we do not accept returns or exchanges.
However, if an item arrives damaged, contact us within 48 hours and we will replace it.

💳 12. What payment methods do you accept?

We accept:

  • Credit/Debit Cards

  • Shop Pay

  • Apple Pay

  • Google Pay

🧚♀️ 13. Will the jewelry tarnish?

Jewelry included is fashion jewelry. To keep it looking new, avoid perfume, humidity, and water.

🎥 14. Can I film my scoop for TikTok or Instagram?

Absolutely! We LOVE to see your videos.
Tag us at @giftyscoop for a chance to be featured.

🛒 15. What bundle is best for first-time customers?

Our top recommendations are:

  • Happy Duo

  • Happy + Mini
    These offer the best value and the most variety.

🌸16. Do you offer bulk or wholesale orders?

No

A. Can I request specific items or colors?
A: You can leave preferences in the order notes (e.g., favorite colors or items you don’t want), and we’ll do our best — but no guarantees. It’s a mystery after all! 

B. Can I return or exchange my Mystery Box?
A: All sales are final. Because each scoop is a surprise and made to order, we don’t accept returns or exchanges.

C. What if my package is lost or stolen?
A: If your tracking shows “delivered” but you didn’t receive it, please contact USPS (US) or Wide Island ( PR). We are not responsible for lost or stolen packages marked as delivered.

D. Can I cancel or change my order?
A: You can cancel within 30 minutes of placing your order. After that, all orders are final and cannot be changed or canceled.

E. What if I entered the wrong shipping address?
A: Please contact us immediately. If the order hasn’t shipped, we can update the address. Once shipped, we are not responsible for delivery errors due to incorrect addresses.

F. How can I contact you?
A: Email us anytime at giftyscoop@gmail.com — we respond within 24 hours!

 

🧴 ONE SKIN PERSONAL CARE

Are your skincare products handmade?

Yes ✨ Many of our products are handmade in small batches with care and quality ingredients.

Are your products suitable for sensitive skin?

We recommend checking ingredient lists before use and performing a patch test if you have sensitive skin.

🕯️ CANDELARIA

Are your candles handmade?

Yes 💗 Our candles are handcrafted with attention to detail and aesthetics.

🧢 HEY BOYS

What sizes are available?

Sizing may vary depending on the product. Please check individual product descriptions for detailed sizing information.

🎨 WORKSHOPS

What are the workshops?

Our workshops are creative experiences where participants can create, customize, and enjoy hands-on activities in a fun environment ✨

Are workshops refundable?

Workshop reservations are non-refundable unless the event is canceled by us.

💌 CUSTOMER SUPPORT

How can I contact you?

You can reach us anytime through:
📩 Email: thelovelyrhingssworkshop@gmail.com / giftyscoop@gmail.com
📱 Instagram / TikTok DMs

We typically respond within 24–48 hours 💗

 

Every order is packed with love and care by our small business 💗